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At G-light we always strive to deliver quality products and we want you to be delighted with your purchase.
If for any reason you are not happy with your purchase or you simply want to cancel your order you can do, as long as you notify us in writing by email or by letter and return the unwanted items to us within 14 days.
We will then email you a return authorisation cancellation form which must be completed and included with the return.
Any item must be returned within its original packing.
Once we receive your order back into our warehouse we will refund your order back onto your chosen payment method within 7 days.
The only condition to this, is that if the item purchased is not faulty it needs to be retail boxed, new and ready to sell onto the next customer. However, certain items may be excluded from our usual 14 days return policy, this is because we cut the product to your requirements on order and the item could not be resold without financial loss to the company (for example a part of the strip led). If any product is excluded we will advise you on the product description.
However we will still offer you a standard 6 month manufacturer's warranty in the unlikely event that a fault was to occur.