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INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you: Information you give us. You may give us information about you by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use the Website, search for a Product, place an order on the Website, and when you report a problem with the Website. The information you give us may include your name, address, e-mail address and phone number, and your financial and credit card information. Information we collect about you. With regard to each of your visits to the Website we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); Products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. Information we receive from other sources. We may receive information about you from third parties; including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies.
USES MADE OF THE INFORMATION
We use information held about you in the following ways: Information you give to us. We will use this information: to carry out our obligations arising from any Contracts entered into between you and us and to provide you with the information, Products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you, or to permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you, or to provide you with a copy of our regular newsletter if you have subscribed to receive it. Where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. to notify you about changes to our service; to ensure that content from the Website is presented in the most effective manner for you and for your computer. Information we collect about you. We will use this information: to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve the Website to ensure that content is presented in the most effective manner for you and for your computer; as part of our efforts to keep the Website safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of the Website about goods or services that may interest you or them. Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
DISCLOSURE OF YOUR INFORMATION
WHERE WE STORE YOUR PERSONAL DATA
ACCESS TO INFORMATION
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.