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All orders are shipped within 24hrs working days (monday to friday) of placing your order.
Most of our parcels are delivered in 48 hours after shipment. (97%)
Some parcels can take more time but will not exceed 5 days.
We always use the best service delivery, this will depend on the value of your order, the size of your parcel, the location of your delivery adress. Please find the delivery service used by our company : UPS, Chronopost, Colissimo. We will always send an email to our customer with the track number. If you have not received your order within the times scales set out here it could be due to postal system failure.
If this happens to you, please email our customer service team for further information at firstname.lastname@example.org Please Note: Your order may have been split into multiple parcels, this means your parcels may arrive at different times. It can happen when the value of your parcel is high or when the parcel is large or heavy and this will be done without extra cost. We will naturally inform you about that with the tracking numbers.
We send in UK Mainland and a part of Europe : Germany, France, Belgium, Switzerland, Spain, Portugal, Italy, Netherlands, Luxembourg, Norway, Sweden, Denmark, Austria, Monaco , Andorra. Trade Orders Orders made via the trade team are subject to variable delivery times. Please ensure you clarify delivery details with your representative. We always hold a very good stock of our entire product range. Howewer sometimes an item of your order cannot be available for different reason, you will be inform by our customer team 24hrs after your order (Monday to Friday)
We do not ship parcel on bank holiday